Terms of service

Welcome to Monverica. These Terms of Service (the "Terms") govern your access to and use of our website (https://monverica.shop/), including all products, services, and content available on the site. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By using Monverica’s website, you confirm that you are of legal age to enter into a binding contract and that you have read, understood, and agree to comply with these Terms and our Privacy Policy. These Terms form a legally binding agreement between you and Monverica, governing all your interactions with our website and services.

2. Use of Our Website

You agree to use our website only for legitimate purposes, including browsing products, placing valid orders, and seeking customer support. You shall not:
  • Make speculative, false, or fraudulent orders. We reserve the right to cancel any suspicious orders and notify relevant authorities if necessary.
  • Use the website in a way that violates any applicable laws, regulations, or these Terms.
  • Attempt to access, modify, or damage any part of our website, servers, or data without authorization.
  • Share misleading or inaccurate information when creating an account or placing an order.

3. Orders and Purchases

When you place an order on our website, you are making a binding offer to purchase the selected products at the listed price. We reserve the right to accept or reject your order at our discretion, including cases where products are out of stock, pricing is incorrect, or we suspect fraudulent activity.
Upon accepting your order, we will send a confirmation email with details of your purchase. This email does not constitute a final acceptance; your order is only confirmed once we have processed your payment and shipped the products.
All product prices are listed in USD and do not include taxes or shipping fees, unless otherwise stated. We reserve the right to adjust prices at any time without prior notice, but such changes will not affect orders already placed.

4. Payment Terms

You agree to provide accurate and complete payment information when placing an order. All payments are processed through secure third-party payment processors, and we do not store full payment details. You are responsible for ensuring that your payment method is valid and has sufficient funds to cover the order amount.
If a payment is declined, we will notify you, and your order may be delayed or canceled until payment is successfully processed.

5. Shipping and Delivery

We offer worldwide shipping, with free shipping on orders over $45. Shipping times and costs vary by destination and will be displayed at checkout. We will make reasonable efforts to deliver your order within the estimated timeframe, but we are not responsible for delays caused by third-party shipping providers, customs, or unforeseen circumstances (e.g., natural disasters, shipping disruptions).
You are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by you.

6. Returns and Refunds

We accept returns within 30 days of delivery for unused, unwashed, and undamaged products in their original packaging. To initiate a return, please contact us via the email provided in the "Contact Us" section. Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned products.
Custom or personalized products are non-returnable unless they are defective. We reserve the right to refuse returns that do not meet our return criteria.

7. Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, sizes, colors, and pricing. However, we do not guarantee that all product information is error-free. If a product is incorrectly described or priced, we reserve the right to correct the information or cancel the order, and we will notify you promptly.

8. Intellectual Property

All content on our website, including product images, descriptions, logos, trademarks, and text, is the intellectual property of Monverica and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or use any of this content without our prior written permission.

9. Limitation of Liability

Monverica shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising from these Terms or your use of our services shall not exceed the total amount paid by you for the relevant product or service.
We are not liable for any damages caused by third-party services (e.g., payment processors, shipping providers) or any unauthorized access to your account.

10. Termination

We reserve the right to terminate or suspend your access to our website or services at any time, without prior notice, if you violate these Terms or engage in fraudulent, abusive, or unlawful activity. Upon termination, your right to use our website and services will immediately cease.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, products, or applicable laws. Any updates will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our website after changes are made constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of Victoria, Australia.