Shipping policy

At Monverica, we are committed to providing fast, reliable, and transparent shipping services to our customers worldwide. This Shipping Policy outlines our shipping terms, delivery times, and related details to help you understand the process.

1. Shipping Coverage

We offer worldwide shipping to all countries and regions. No matter where you are, you can enjoy our high-quality women’s clothing with convenient delivery service.

2. Free Shipping Offer

We provide free standard shipping on all orders over $45 (USD). For orders below $45, shipping fees will be calculated based on your shipping destination and will be displayed at checkout before you complete your purchase.

3. Shipping Times

Shipping times vary depending on your location, and we will display the estimated delivery time at checkout. Generally, the delivery timeframe is as follows:
  • Domestic (Australia): 3-7 business days
  • International (Rest of World): 7-15 business days
Please note that these are estimated times and may be delayed due to customs clearance, public holidays, natural disasters, or other unforeseen circumstances beyond our control.

4. Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Processing time does not include shipping time and may be extended during peak seasons (e.g., holidays, sales events).

5. Shipping Information

You are responsible for providing accurate and complete shipping information (name, address, contact number). We are not liable for orders delivered to incorrect or incomplete addresses provided by you. If you need to modify your shipping address after placing an order, please contact us immediately; we cannot guarantee address changes once the order has been processed or shipped.

6. Customs and Duties

For international orders, customs duties, taxes, or other fees may be imposed by your local customs authority. These fees are the responsibility of the customer and are not included in the order price or shipping fee. We are not responsible for any delays caused by customs clearance or for paying these additional fees.

7. Order Tracking

Once your order is shipped, we will send a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our website or the shipping carrier’s website.

8. Shipping Issues

If your order is lost, damaged, or delayed beyond the estimated delivery time, please contact us via the email provided in the "Contact Us" section with your order number and tracking information. We will investigate the issue and provide a solution (e.g., reshipping, refund) as soon as possible.